Refund and Returns Policy
Effective Date: September 20, 2026
Website: https://renaissanceren.com/
Owner/Operator: Tiantian Qin (“we,” “us,” or “our”)
Thank you for shopping at Tiantian Qin’s website. We appreciate your business and want to ensure you have a clear understanding of our refund and return procedures. Please review our policy below regarding eligible returns, exchanges, and refunds.
1. Overview of Returns
Our return policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Several types of goods are exempt from being returned, including perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids and gases.
2. Non-Returnable Items
Additional non-returnable items include:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
3. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days (typically 5–10 business days).
4. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at our contact address and mail your item to our designated return address.
6. Shipping Returns
To return your product, you should mail your product to our designated return address provided upon contacting support.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Contact Us
If you have any questions regarding our Refund and Returns Policy, please contact Tiantian Qin at:
Email: [email protected]
Website: https://renaissanceren.com/